Initial Disclosure Document
Big Van World Limited
Chelworth, Cricklade, SN6 6HE
01793 751866
info@bigvanworld.co.uk
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you
Big Van World Limited is authorised and regulated by the Financial Conduct Authority (FCA) (registration number is 673124.).
Permitted activities include acting as a credit broker not a lender.
Finance
Acting as a credit broker we can introduce you to a selected group of lenders (see below) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
- Motonovo Finance
- NIIB Group Ltd t/a Northridge Finance
- Close Brothers Motor Finance
- Black Horse
- Blue Motor Finance
- Oodle Car Finance
- First Response Finance
- Mann Island
Unless we consider it to be inappropriate given your personal circumstances, our approach is to introduce you first to the lender who are able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to and available rates will depend upon a number of factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.
Lenders may pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned.
We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them based on ether a fixed fee or a fixed percentage of the amount you borrow.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required
Basis of our Service
Finance
We have taken steps to ensure that if, in the course of advising you, we make a recommendation, such recommendation will be suitable for your demands and needs at the time that recommendation is made. In assessing your demands and needs we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.
Your Protection
We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by either email, in writing or by telephoning Big Van World Limited, Chelworth Manor, SN6 6HE, 01793 751866. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567 0r 0300 123 9123. Web address www.financial-ombudsman org.uk. Details of Big Van World Limited authorisation can be confirmed by contacting the FCA on 0800 111 6768, or by visiting the FCA's website www.fca.org.uk/register
As an organisation we are committed to treating our customers fairly, before, during and after a sale
Before the sale you can expect
· To have any significant and unusual exclusions or exceptions to the policy brought to your attention.
· A clear statement of price, including where applicable a breakdown of any interest charges.
· Details of your cancellation rights and our complaints procedure.
· Copies of your policy documentation or information as to when these documents will be dispatched.
After the sale you can expect
· Not to encounter any barriers to cancelling your policy within regulatory agreed time frame.
· To have any complaint dealt with in a timely and professional manner.
If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.
Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Full detail will be provided by the finance company within their pre-contractual information.
Confidentiality and Data Protection
Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance and insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.
Finance Partners
- Motonovo Finance
- NIIB Group Ltd t/a Northridge Finance
- Close Brothers Motor Finance
- Black Horse
- Blue Motor Finance
- Oodle Car Finance
- First Response Finance
- Mann Island
Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed.
If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer at Big Van World Limited, Chelworth Manor, SN6 6HE, 01793 751866.. If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public/).